IT Support / Help Desk Training
Job Placement Support will be provided upon completing the training successfully.
Course Overview
IT Support / Help Desk Technician.
Help Desk Analyst provide first line helpdesk support to external customers, assisting them with hardware and software problems via phone, remote. A typical help desk staff member will take the initial end user support call, log the problem into a system and assist or escalate the problem to relevant teams.This role is the bridge between the customer and the rest of the IT department. It is critically important to an organization that the help desk function effectively and efficiently so that employees can concentrate on the business rather than system problems.
What you will learn
Learning Goals:
- Operating systems
- Building a computer from scratch
- Troubleshooting
- PC/Laptop Maintenance
- Upgrading hardware
- Outlook configuration
- Networking
- Live Project
- Software applications
- Network and hardware maintenance
- End-user efficiency
- VMWare Install and Configure
- Evaluating computer performance
- Computer peripherals and process optimization
- Working with Ticketing System
- Configuring Mobile Device
- Job Placement support after completing the course.
- CV building and interview technique workshop.
- Interview Techniques
Requirement
Basic Computer Knowledge
Good Communication Skills
Hard Working
Course Instructor
Mohammad Farid
Review
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TEP
6 months ago
Learn With TEP is an online marketplace for all kinds of training. Our training programs are suitable for beginners from a variety of academic backgrounds, as well as professionals seeking to enhance their skills and careers in Information Technology or any other field.